Return Policy

60-Day Money-Back Guarantee

At AUVERION, we stand behind the quality of our products and want you to feel confident in your purchase. That’s why we offer a 60-Day Money-Back Guarantee.

1. Guarantee Period

You may request a refund within 60 days of delivery.
Please contact us within this period if you are not satisfied with your purchase.
Where applicable, we may ask you to return the remaining product and its original packaging.

2. Eligibility

Our 60-Day Money-Back Guarantee applies to eligible AUVERION products purchased directly from our official store.

The guarantee may not apply to:

Products purchased from unauthorised third-party sellers
Orders where the 60-day period has expired
Products that have been intentionally damaged, misused, or improperly stored

3. Refund Process

Contact our customer support team before returning any products.
Provide your order number and the reason for your refund request.
Our team will review your request and provide you with the necessary next steps.

4. Refunds

Once your refund has been approved, it will be processed to your original payment method.
Please allow several business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges, where applicable, are non-refundable unless the product arrived damaged, defective, or incorrect.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please include your order number and, where possible, photographs of the product and packaging so our team can resolve the issue quickly.

6. Return Shipping

If a return is required as part of a standard refund request, return shipping costs may be the responsibility of the customer.
If the product is defective, damaged on arrival, or incorrect, AUVERION will cover reasonable return shipping costs where a return is required.
We recommend using a trackable shipping service for all returns.